Refund Policy*

How to Request a Refund

To request a refund, please follow these steps:

  1. Email Us: Contact our support team via email to notify us of your refund request. Please include your order number and specify which product you will be returning.

  2. Receive Return Address: Our team will reply with the designated return shipping address for your package.

  3. Mail Your Return: Mail your bottle or packaging back to us within 30 days of originally receiving your product.

  4. Processing: We will initiate your refund processing immediately upon receiving and inspecting your returned package.

Important Guarantee Terms & Limitations

  • 1-Unit Limit Protection: To protect against abuse, our Money-Back Guarantee applies strictly to one (1) individual product unit per customer. For multi-unit bundles or subscription orders, a refund will be issued for one opened container plus any remaining factory-sealed, un-opened containers returned to us in their original condition.

  • Fraud Prevention: Repeated refund requests from the same customer, household, or billing profile are strictly prohibited.

  • Shipping Fees: The customer is responsible for all return shipping costs. Original shipping fees paid at checkout are non-refundable.

  • Proof of Purchase: A valid proof of purchase, such as your official NoCrash Labs order number, is strictly required to process any return.

  • Platform Scope: This policy applies exclusively to orders placed directly on www.NoCrash Labs.com and is subject to change without prior notice.

Damages & Shipping Issues

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or if you receive the incorrect product, contact us right away so we can evaluate the issue and make it right immediately.

Receiving Your Refund

We will notify you via email as soon as your return package has been received and inspected by our warehouse. Once approved, your refund will be automatically processed back to your original payment method within 10 business days.

Please note that banking institutions and credit card companies can take additional time to clear and post the transaction to your statement. If more than 15 business days have passed since your return was approved and you have not received your funds, please contact our support team.