We want you to feel confident trying ADAPT. If it isn’t the right fit for you, our 30-Day Money-Back Guarantee covers one bottle per customer.
To request a refund:
Email Us: Contact our support team within 30 days of receiving your order. Please include your Adaptogents order number and the product you’re requesting a refund for.
Receive Return Instructions: Our team will provide the appropriate return address and instructions.
Send Your Return: Return the bottle or requested packaging to us within the 30-day guarantee period.
Refund Processing: Once your return is received and reviewed, we’ll begin processing your refund.
Important Guarantee Terms
One-Bottle Satisfaction Guarantee: Our 30-Day Money-Back Guarantee covers the purchase price of one (1) bottle per customer.
Multi-Bottle Orders: For bundle or multi-bottle purchases, the guarantee covers the purchase price of one bottle only. The remaining bottles are not eligible for refund under this guarantee.
One Guarantee Per Customer: The guarantee is limited to one approved claim per customer.
Return Shipping: Customers are responsible for return shipping costs. Any original shipping charges paid at checkout are non-refundable.
Proof of Purchase: A valid Adaptogents order number is required to process the refund.
Direct Purchases Only: This guarantee applies only to purchases made directly through Adaptogents.com.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If your product is damaged, defective, or you receive the wrong item, contact us as soon as possible.
These issues are handled separately from our One-Bottle Satisfaction Guarantee, and we’ll work with you to make it right.
Receiving Your Refund
We’ll notify you by email once your return has been received and approved.
Your refund will then be issued to your original payment method, typically within 10 business days. Your bank or credit card provider may require additional processing time before the refund appears on your statement.
If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact our support team.
