At Adaptogents, we stand behind the quality of our products. Our money-back Guarantee means If you’re not fully satisfied with our products, we’ll happily provide a refund.
We have a 30-day return policy, which means you have 30 days after receiving your products to return and receive a refund.
To request a refund, simply follow these steps:
- Please notify us via email that you’d like a refund, and which product you’ll be returning.
- We will email you the address where you can return your product.
- Mail the empty bottle/package to us within 30 days of receiving your product.
- We will initiate your refund as soon as possible after receiving your package.
*Money-back guarantee means the total amount you paid for your product. The customer is responsible for shipping.
*Repeated refund requests from the same customer are prohibited. (1 product is allowed)
*This refund policy applies to orders placed on www.adaptogents.com only and it is subject to change without notice.
* Proof of purchase or identifying details such as order number is required.
* Additional shipping fees may not be refundable.
* Refund claims must be submitted within 30 days of receiving your product.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item, so that we may evaluate the issue and make it right.
We will notify you once we’ve received your return to let you know the refund is in progress. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.